サブスクリプションは App Store または Google Play を通じて請求されます。Carisma のアカウントを削除しても解約・返金はされません。先にストアのサブスクリプション設定で解約してください。
In the app (fastest)
1Open Carisma and go to You.
2Tap the Settings gear, then Delete account.
3Confirm it's you with your password or a code — deleting can't be undone.
4Confirm the deletion.
If you can't open the app
Email info@carismadating.com from the email address on your account with the subject "Delete my account". We'll confirm it's you and delete the account within 30 days.
What is deleted
Your profile, photos, voice notes, messages and the conversations they were in, everyone you were connected to, your requests, your date of birth and country, the devices you got notifications on, and your sign-in. Your profile disappears immediately; removal from our systems finishes automatically shortly after.
What we keep, and for how long
Reports and safety records (including reports about you, and ones you made to protect someone else), blocks other members placed, the security log, the record that the deletion happened, and minimal billing records — kept for as long as the law requires for safety, legal and dispute reasons. Verification selfies are deleted 14 days after submission in every case. Backups are overwritten within a limited period.
If you have a subscription
Subscriptions are billed by the App Store or Google Play. Deleting your Carisma account does not cancel or refund it — cancel it in your store's subscription settings first.
